Privacy Policy

The company is committed to the users of the website to protect their personal data and to process their personal information transparently.

The personal data we collect and process depends on the purpose of your visit and the services or products you have purchased or agreed to receive from us.

We collect personal information about our current and prospective customers through our website. We never collect personal information, by other means or through the use of a third party agent.

In accordance with local tax laws and European Union VAT and invoicing directives, we collect the following personal information: your name, telephone number, email address, your physical address, your company name and tax information (if applicable), IP address, country, the User Agent string of the browser you used when you registered. This information is used to generate the legal invoice after successful payment of your purchase and to prove your country of origin if required under the European Union VAT directives.

IP address is collected temporarily each time you access our website and is present in web server logs, security software logs and contact forms. This information is used to ensure the security of our website and to prevent abuse. IP address information is not directly identifying information, but if stored in conjunction with the user account, it may be an indirect identifier.

Any information you provide by voluntarily submitting a contact form or form to receive an offer. We use this information to respond to your requests.

We do not allow minors (persons under the age of 13) to use our site.

Any account found in violation of this term will be terminated without refund and all information relating to that user account will be deleted.

Providing your billing information is legally required under the European Union’s tax regulation and its incorporation into local tax laws. It is illegal for us to allow you to make a purchase without issuing an invoice requiring this information. For the same reason, information not printed on the invoice (IP address, country based on IP address and User Agent string) is also required to prove your country of origin for the application of the correct VAT rate.

Your IP address in the context of security and abuse prevention is specifically exempted from the requirement of your consent according to the GDPR of the European Union. We are legally obliged to ensure the security of your personal information through any appropriate technical means and which includes collecting your IP address in this context.

Any other personal information is volunteered by you to enable us to provide our services to you. You are not legally obliged to provide it, but only if you do so will we be able to serve you and provide you with the agreed services. Simply put, unless you tell us what the problem is and provide us with the means to understand it, there is nothing we can do to help you.

Depending on your actions on our websites, your personal information may be transferred to some of our partners and subcontractors listed below. These providers and suppliers are under contract with the business with whom they are required to maintain the confidentiality and protection of your personal data in accordance with local data protection laws and the GDPR.

The recipient of your personal data is Alpha Bank which handles payments for us. Any personal information submitted to the bank, either by us or by you, is subject to their privacy policy. We only transfer personal information to the bank for pre-payment form completion when you explicitly choose Alpha Bank as the processor of your payment through our website.

Your personal information may be transferred to third countries (countries outside the European Union) in certain circumstances, such as payments made through a payment processing company outside the EU, or the provision of support to you by our third country partners, or whenever required by law or if you have expressly consented. All Processors are required to comply with European Union data protection rules and to provide appropriate assurances regarding the handling of your personal information in accordance with Article 46 of the GDPR.

Generally, in establishing and conducting a business relationship with you, we do not use automated decision making. The only automated action is the application of the correct VAT rate. This is legal, necessary and based on your country of origin. Your personal information (your IP address and country are used and kept in your profile).

We retain your personal information for as long as we have a business relationship with you, as evidenced by actions you take on our website or physical actions between you and the business.

We are legally required to retain billing information, both for security and organizational reasons and due to the oversight of our tax auditors, for a period of up to ten (10) years after your purchase.

After twelve (12) months from the termination of our business relationship (termination may be explicitly stated or automatically implied from the date of your last login to our website or last physical contact/contact with the business, whichever is later), the following measures will be taken:

Your invoices and billing information will be removed from our website (we will retain physical copies as explained above). An alias, unidentifiable record of your purchase will be kept for statistical purposes.

The user account will be deleted.

Any of your personal information stored on the site (e.g. contact/offer forms) will be deleted.

We may retain your personal information longer than indicated for practical, technical or legal reasons. For example, your personal information may be stored longer than indicated in encrypted backups.

You have the following rights with respect to the personally identifiable information we hold about you:

To access or know the personal information we hold about you. This allows you, for example, to obtain a copy of the personal information we hold on your behalf and to confirm that we are processing it lawfully.

Request the correction of your personal information. This allows you to correct incomplete, inaccurate or outdated information that we hold on your behalf. Please note that correction of billing information is only possible when purchasing a service or product and only applies to newly issued invoices. This is a legal requirement.

Request the deletion of your personal information (“right to be forgotten”). This allows you to request that we delete your personal information when there is no real reason for us to process it.

To stop processing your personal information (“right to object”) because there is something specific about your situation that makes you want to object to the processing. If you object, we will no longer process your personal data unless we can demonstrate compelling legal grounds for processing that is contrary to your interests, rights and freedoms. Note that this is largely inapplicable to our business relationship, as processing by us is either done on a legal basis or with your explicit consent or is exempt from GDPR protections (e.g. keeping an IP log for security purposes).

You have the right to object where we process your personal information for direct marketing purposes. This also includes profiling to the extent that it is used for direct marketing.

Request the restriction of the processing of your personal information. You are permitted to ask us to restrict the processing of your personal information in specific circumstances such as when:

the personal data is inaccurate,

The personal data has been used unlawfully, but you do not want us to delete it,

the personal data is no longer necessary, but you want us to retain it for use in possible legal claims,

you have asked us to stop using your personal data, but you are waiting for us to confirm whether we have legitimate reasons to use it.

Request a copy of your personal information in a structured, commonly used format to pass this information on to other organisations and companies. You can also request that we transfer the file directly to another organisation of your choice. This is also known as a “data transfer right”.

Withdraw your consent to the processing of your personal information at any time. Please note that withdrawing your consent at any time does not invalidate the lawfulness of processing based on your consent before it is withdrawn or withdrawn by you.

To exercise any of the above rights, please use the contact form on our website.

In accordance with the law, we will respond to your requests promptly and within a reasonable time. If you have not received a response from us for more than three weeks (21 days), please try again to contact us by alternative means. It is likely that your request never reached us. Please note that we reserve the right to direct you to our website tools and/or Privacy Notice if your concern is directly addressed by them. In accordance with the law, we reserve the right not to respond to your requests if they are too frequent or abuse the provisions of the law.

We may periodically amend this privacy notice.

We do not have the technical means to notify our customers of any changes. We recommend that you review this statement periodically so that you are always informed about how we process and protect your personal information.

COOKIE POLICY

Our website uses small text files, known as cookies, to improve your experience and work better.

An HTTP cookie (also called a web cookie, internet cookie, browser cookie or simply cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s browser while the user is browsing.

he main purpose of a cookie is to identify users and possibly prepare customized web pages for them.

ORDERS

PERSONAL ACCOUNT & ORDERING

By creating your personal account, you are given the opportunity to store personal information and shipping addresses so that you do not have to write them down on each order. You will also be able to use the Wish List.

Orders placed by phone until 16:00 are fulfilled the same day and until 20:00 on weekdays, while those placed between 16:00 and the end of the store’s opening hours are fulfilled the next day.

ORDERS PLACED BY TELEPHONE

You can place your order by telephone at 2114013979 or at info@hxostolismoi.gr from Monday to Saturday from 10:00 to 21:00 and Sunday from 10:00 to 16:00. Shipments on Sunday are carried out by appointment.

ORDER CANCELLATION

Contact us at 2114013979 or info@hxostolismoi.gr to see if it is possible and what the cancellation procedure will be.

WISHLIST

Wish List is a service which allows you to add products that you intend to purchase in the future or give as a gift. Products on your Wish List can be transferred to your Shopping Cart when you want them to be.

RETURN PRODUCTS

RETURN CONDITIONS

Return of products is not possible.

If the recipient does not agree to receive their flowers no refund will be given, however you may pick up your order at our physical store or we may deliver it to a new address charging additional shipping.

REFUND

A refund is not possible.

APPLICABLE LAW – DISPUTES

Visitors to the Online Store automatically agree that these Terms of Use are subject to the laws of the Greek State regarding any dispute that may arise between users and the company’s Online Store. Any dispute related in any way to the use of the Online Store or to the products or services sold through it, will first be attempted to be resolved out of court. In case such a resolution is not achieved, the disputes and related issues will be resolved in the competent Courts of Athens.